Dear Marriott Elevator Experience Team

Dear Marriott Elevator Experience Team,

Good evening from what I can only describe as the vertical Hunger Games.

Let’s begin with the basics. This hotel has six elevators. A generous number. A promising number. A number that suggests efficiency, convenience, and a general respect for gravity.

However, only one of them is working.

Just one.

Which means every guest in this towering monument to Marriott Bonvoy points is now participating in a thrilling new game called “Will the Elevator Ever Arrive?”

Now, once the elevator finally appears, the real adventure begins. Because when you press 19, my floor, the button does something magical.

It disappears.

Not dims. Not flashes. Not politely acknowledges the request. It simply vanishes from the panel like the hotel has decided the 19th floor is a myth. A rumor. A concept we should all let go of.

Naturally, I pressed it anyway. Because hope is powerful.

And now… here we are.

The elevator has stopped.

The doors are closed.

Nothing is happening.

Which leads me to believe I am now permanently part of the Marriott infrastructure.

At this point I’m not even mad. I’m impressed. It takes real creativity to design a system where the elevator works just enough to trap you but not enough to get you where you need to go.

Somewhere in the building there is likely still one heroic employee running the restaurant, bartending, bussing tables, parking cars, and possibly operating the remaining elevator manually with a pulley system.

If anyone from Marriott is reading this, please know I am on the 19th floor. Or possibly between floors. Or possibly living in this elevator now.

Either way, I would appreciate some water and maybe a snack.

Sincerely,

A Loyal Bonvoy Member

Currently Awaiting Rescue and Questioning My Life Choices